How Experience Gifts Work

If you can't decide what Experience to pick, you may choose a Gift Card. The recipient can then use the cash value of the Gift Card to buy any Experience from Spoilt. If the recipient chooses an Experience whose price is greater than the value of the Gift Card, he/she will have to pay the difference. If there is any remaining value left on the Gift Card after an Experience has been bought, it may be used at any other time within the Gift Card's validity period.

All Experience Vouchers have open dates. Subject to availability, the recipient of the Experience Voucher is free to choose a date and time that is convenient for him or her. All bookings must be made before the Voucher expiry date.

We accept the following payment methods:

1. Credit card through PayPal - We accept all major credit cards, including Visa, Mastercard, American Express. Credit card payments are processed online using Paypal.
2. Credit card through Phone - We will contact you by phone to confirm all credit card payments.
3. Bank transfer - You can transfer money directly into our HSBC bank account (Account Number: 808-594113-838 Account Name: Spoilt Ltd). Please include your order number and contact details in the transfer notes.
4. Cheque - Please make your cheque payable to "Spoilt Limited" and send it to Spoilt Limited, 13/F B, Lee Man Commercial Building, 105-107 Bonham Strand, Sheung Wan, Hong Kong with your order number and contact details.

Please note that your Experience Voucher will only be dispatched once full payment has been received.

There are two delivery options for your experience vouchers

	Delivery by email	Delivery by postal mail
How long does it take?	A few minutes	Place the order by 3:00pm and we'll deliver the Experience Voucher by 1:00pm on the next working day
How much does it cost?	Free	Free
Where can I deliver to?	Any email address	Anywhere within Hong Kong

Please note that Gift Cards can only be delivered by postal mail.

You may include a personal message for the gift recipient in the Voucher.

1.) You must book and use your Experience before the expiry date.

2.) Please note that our Experience Partners may have their own booking and cancellation policies. We advise you to check carefully before you submit a booking request.

3.) Some Experiences have restrictions in terms of physical suitability (e.g. age, height, weight, medical restrictions). Please check that you meet the requirements before booking your Experience. If you have confirmed an Experience booking but do not meet the Experience Partner's requirements, you can transfer the booking to another person or you may forfeit the value of the Voucher.

Some Experiences can accommodate additional guests, subject to capacity. You may pay for your additional guests when you submit the booking form. Electronic vouchers will then be issued for your additional guests. You must bring these vouchers along with you to the experience as payment to the experience supplier.

All Experience Vouchers and Gift Cards are valid for six months from the date of purchase. You must book and use your Experience before the expiry date. If you wish to extend the validity you may purchase a six-month validity extension for HK$200 under the following conditions:

1.) Your Experience Voucher is still valid or has just expired within the last 30 days.
2.) The extended six month period will begin on the day that you purchase the extension.
3.) You will be issued with an electronic Experience Voucher with a new validity period and so your old Experience Voucher will no longer be valid.
4.) If the price of your Experience has increased, as published in www.spoilt.com.hk, you will be required to pay the price increment.

If you would rather book an Experience that is different from the one you received, you may do so under the following conditions:

1.) The Experience Voucher is still valid. After the voucher has been exchanged for a different Experience, the expiration date will remain unchanged. Please note that your Experience must be booked and used on and before the Experience Voucher's expiration date.
2.) You can only exchange your Voucher for a different Experience before you have confirmed a booking for your original Experience.
3.) Exchange for Experiences of the same value or less than your current Voucher are free of charge. If you choose to exchange for an Experience of higher value, you will be required to pay the difference in value. Value of the Experiences will be determined by the price as published on the Spoilt website on the date the exchange request is submitted.
4.) You will be issued with an electronic Experience Voucher for your new Experience.

Exchange policy does not apply to Gift Cards